If something goes wrong

If something goes wrong

This page collects common situations and what to do about them. Find the section for your task and what you see on the screen.

Connection

What you see	What to do
There is no Connect AI agent menu item	Check your ATAS version
A chat is open in the browser	It won't connect to ATAS. Install the agent's desktop app
The web version of ATAS is open	The connection works only in the ATAS and ATAS X desktop apps
The ATAS window waits a long time for a connection	Check that the agent is open in its app on the same computer
The agent asked for a restart	Restart it and send the connection prompt again
The agent says it doesn't know about ATAS	The server is not connected. Go back to Connect and set up and restart the agent
Connection error	Check that ATAS is running and the server is on in the Connect AI agent window
The agent doesn't connect after ATAS restarts	The address may have changed if the old port was taken. Copy the prompt from the connection window and send it again
The token showed up in a screenshot or someone else got it	Click Regenerate token. All agents disconnect, and you will need to connect them again

Permissions

What you see	What to do
permission_denied or a refusal for a function	The agent names the permission. Turn it on in the Access tab and repeat the request
The agent asks for confirmation on ATAS functions	This is a setting of the agent itself. Allow it to call ATAS functions
Orders are not sent	Trading operations are off by default, or the trading lock is on: it applies to the whole platform
The agent says there is no market data for the instrument	The agent gets quotes, bars, indicator values and chart screenshots for crypto. For futures and stocks, ask it to set up a chart or an indicator, and run calculations on data on a crypto instrument. More on the Security and data page

The agent's answer

The agent can misread a chart, miscount or confidently present a guess as a fact. It can also quietly narrow the task: keep only one session because of something said earlier in the chat, or take data from an external service you have connected. So ask which data it used and what it filtered out.

What you see	What to do
Conclusions without numbers	Write: "Give a time and a number for each claim"
A confident answer, but it's unclear where it comes from	Ask which ATAS functions it called and what data it read. Without ATAS it writes from memory
The agent names a pattern without numbers	Ask which numeric condition it checked
General advice instead of work with your numbers	Ask: "Read my charts first and name the levels"
Statistics calculated right in the chat	You can't trust that math. Write: "Calculate it with code"
The result looks too good	Send Double-check the report and see what was filtered out
Answers differ from run to run	The agent decides on its own what counts as important. You need a fixed criterion: state it as a number, "volume more than 5 times the average"
The menu items it names aren't in the interface	The agent may be wrong or may have used an outdated article. Describe what you see on the screen and attach a screenshot
Labels in a different language	The agent uses the ATAS interface language. Ask it to answer in the language you need
The agent couldn't find an answer about the platform	Check whether it has web search. Phrase the question in terms of what you want to see on the screen

Charts and markup

What you see	What to do
The agent changed too much or started changing things right away	Put it back. Next time add: "don't do anything yet"
Labels overlap	Ask it to shorten the labels, keep only the ones you need or scroll the chart to the right place
Labels are hard to read	Ask it to change the color
After a background change, indicator labels are unreadable	The indicator colors may have stayed the same. Ask it to change them too
Colors on your monitor are less readable than the agent promised	Say what to adjust. The agent can't judge how the chart looks on your monitor
Extra indicators came with the template	Ask it to save the template again with colors only
The profile on the chart is doubled	A new chart may have come with a profile from the default template. Ask: "Keep one profile, the daily one"
A simulator position shows on the chart	The agent didn't open it. You can hide it in the chart settings
Remove markup	"Remove the markup". Lines and price alerts are undone; ask separately to delete a condition alert

An alert only notifies you about the price. It doesn't place orders.

Trade review

What you see	What to do
No trades for the period	The journal shows the limits of its history. Ask it to use the whole journal or a different period
The days don't match yours	Name your time zone
The total differs from yours	Ask whether commission is included and which accounts and entries went in
No breakdown by instrument	The instrument field in the journal may be empty. The agent should not guess the instrument from the price
Entries without a close	Ask how many such entries there are and whether they were excluded
The conclusion sounds too confident	Ask how many trades are in that group. One trade doesn't mean anything yet

Indicators

The script runs inside ATAS. Try a new indicator on a separate chart first, away from your trading.

What you see	What to do
Too many marks or none	Ask it to show the distribution and refine the condition. Don't tune it to get a pretty picture
The threshold doesn't fit another day	The threshold was picked for a specific day. Ask: "Test this threshold over the last week" or ask it to pick a threshold for the daily average
A mark appears and disappears	Ask whether the indicator calculates inside an unclosed bar. Ask it to use closed bars only
The agent says behavior on live ticks hasn't been checked	Leave the indicator on a separate chart for a session and watch whether marks appear and disappear. Tell the agent what you saw
Odd indicator name	Ask it to rename it
The panel is small	Ask it to make the panel taller
You don't need the indicator	"Remove the indicator" takes it off the chart. The script stays in Script Lab; ask separately to delete it
Error on data from another time frame or instrument	ATAS Script doesn't take such parts directly. Pick the option the agent suggested and ask what changes with it (example)
The result differs from the original	Give the agent a few values from the source platform: date, time, value. It compares them and finds the cause (example)
The agent has doubts about rights to the code	Check the license of the source. If there is none and the code isn't yours, ask the author
An edit broke something else	"Go back to the previous version of the script": source code changes also go into the undo log

Skills

What you see	What to do
The skill wasn't saved	Paste its text at the start of the chat. The agent follows it in this conversation; in the next chat you need to paste the text again
Two skills fit	For example, the built-in Day Map gives the question of the day and scenarios, and premarket gives a summary by level. Name the one you need in your request

Undo

What you see	What to do
A setting didn't come back	If you changed it by hand after the agent, it stays yours
Nothing to undo after ATAS restarts	The log lasts until a restart. Restore the settings by hand
More was undone than you wanted	You can't bring back what was undone. Ask the agent to do it again, or be more specific: "undo only the last change"

If the answer isn't here

Tell the agent what you see and attach a screenshot: How do I do this in ATAS. The agent's requests are shown on the Log tab of the AI agent connection (MCP) window.